Privacy Policy
Effective Date: December 15, 2024
Last Updated: December 15, 2024
1. Introduction
Dymnaya Lepyoshka Immigration Services ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dymnaya-lepyoshka.com and use our immigration consultancy services.
As a registered Migration Agent with the Migration Agents Registration Authority (MARA), we are bound by professional obligations and Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, postal address
- Identification Information: Date of birth, passport details, citizenship status
- Professional Information: Employment history, qualifications, skills, experience
- Financial Information: Income details, bank statements, investment information
- Family Information: Spouse and dependent details for family applications
- Immigration History: Previous visa applications, travel history, immigration status
- Legal Information: Criminal background checks, court orders, legal proceedings
2.2 Technical Information
When you visit our website, we automatically collect:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent on site
- Referring website
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Immigration Services
- Providing immigration consultation and advice
- Preparing and submitting visa applications
- Communicating with immigration authorities on your behalf
- Monitoring application progress and providing updates
- Providing ongoing support and compliance assistance
3.2 Business Operations
- Responding to inquiries and providing customer service
- Processing payments and maintaining financial records
- Improving our services and website functionality
- Sending newsletters and marketing communications (with consent)
- Complying with legal and regulatory requirements
4. Legal Basis for Processing
We process your personal information based on:
- Consent: When you provide explicit consent for specific purposes
- Contract Performance: To fulfill our immigration service agreements
- Legal Obligation: To comply with MARA requirements and immigration laws
- Legitimate Interest: For business operations and service improvement
5. Information Sharing and Disclosure
5.1 Authorized Disclosures
We may share your information with:
- Government Authorities: Immigration departments, consulates, and regulatory bodies
- Professional Partners: Lawyers, accountants, and other professionals assisting with your case
- Service Providers: Third-party vendors supporting our operations (with confidentiality agreements)
- Family Members: Authorized representatives and family members involved in applications
5.2 Required Disclosures
We may disclose information when required by:
- Court orders or legal process
- Government investigations
- MARA compliance requirements
- Emergency situations involving safety or security
6. Data Security
We implement comprehensive security measures to protect your information:
6.1 Technical Safeguards
- SSL encryption for data transmission
- Secure servers and databases
- Regular security updates and patches
- Access controls and authentication systems
- Regular security audits and monitoring
6.2 Administrative Safeguards
- Staff training on privacy and security
- Confidentiality agreements with employees and contractors
- Document retention and destruction policies
- Incident response procedures
7. Data Retention
We retain your personal information for:
- Active Cases: Duration of our engagement plus 7 years
- Completed Cases: 7 years after case completion for legal and regulatory compliance
- Marketing Information: Until you unsubscribe or withdraw consent
- Website Data: As outlined in our Cookie Policy
8. Your Rights
Under Australian privacy law, you have the right to:
8.1 Access and Correction
- Request access to your personal information
- Correct inaccurate or incomplete information
- Receive a copy of your data in a portable format
8.2 Consent Management
- Withdraw consent for marketing communications
- Opt-out of non-essential data processing
- Update your communication preferences
8.3 Complaints
- Lodge a complaint about privacy practices
- Request investigation of privacy concerns
- Contact the Office of the Australian Information Commissioner (OAIC)
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies. For detailed information about our cookie practices, please refer to our Cookie Policy.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. International Data Transfers
As we provide services related to European immigration, your information may be transferred to and processed in European countries. We ensure adequate protection through:
- European Union adequacy decisions
- Standard contractual clauses
- Certification schemes
- Binding corporate rules
12. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have collected information from a child under 16, please contact us immediately.
13. Privacy Policy Updates
We may update this Privacy Policy periodically to reflect changes in:
- Our business practices
- Legal requirements
- Technology developments
- Industry standards
We will notify you of material changes through our website or direct communication. Your continued use of our services after updates constitutes acceptance of the revised policy.
14. Contact Information
For privacy-related inquiries, complaints, or requests, please contact us:
Dymnaya Lepyoshka Immigration Services
Level 15, 123 Pitt Street
Sydney NSW 2000
Australia
Email: [email protected]
Phone: +61 2 9876 5432
Office Hours: Monday-Friday, 9:00 AM - 6:00 PM AEST
15. Regulatory Information
MARA Registration: [Registration Number]
ABN: [Australian Business Number]
Professional Indemnity Insurance: [Policy Details]
This Privacy Policy is governed by Australian law and the jurisdiction of Australian courts.
Last updated: December 15, 2024