Terms of Service

Effective Date: December 15, 2024

Last Updated: December 15, 2024

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your use of the website dymnaya-lepyoshka.com and immigration services provided by Dymnaya Lepyoshka Immigration Services ("we," "our," "us," or "the Company"), a registered migration agent operating under the Migration Agents Registration Authority (MARA).

By accessing our website or engaging our services, you ("you," "your," or "Client") agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations. If you do not agree with these Terms, please do not use our website or services.

2. Company Information

Business Name: Dymnaya Lepyoshka Immigration Services
ABN: [Australian Business Number]
MARA Registration: [Registration Number]
Address: Level 15, 123 Pitt Street, Sydney NSW 2000, Australia
Phone: +61 2 9876 5432
Email: [email protected]

3. Services Provided

3.1 Immigration Services

We provide professional immigration advice and services including:

• European visa consultation and application assistance
• German Skilled Worker Visa applications
• EU Blue Card applications
• Netherlands Startup Visa guidance
• Portugal Golden Visa investment immigration
• Corporate immigration solutions
• Document preparation and review
• Application lodgment and monitoring
• Immigration law advice and guidance

3.2 Consultation Services

• Initial assessment and eligibility evaluation
• Strategy development and pathway planning
• Document requirement guidance
• Timeline and process explanation
• Ongoing case management and support

4. Professional Obligations

4.1 MARA Registration

As a registered migration agent, we are bound by:

• The Migration Act 1958 (Cth)
• Migration Regulations
• MARA Code of Conduct
• Professional standards and ethics
• Continuing professional development requirements

4.2 Professional Standards

We commit to:

• Acting in your best interests
• Providing honest and accurate advice
• Maintaining confidentiality
• Avoiding conflicts of interest
• Keeping up-to-date with immigration law changes

5. Client Responsibilities

5.1 Information Provision

You agree to:

• Provide complete, accurate, and truthful information
• Disclose all relevant facts and circumstances
• Update us promptly of any changes to your circumstances
• Provide all required documents in a timely manner
• Respond to requests for information promptly

5.2 Compliance Obligations

You are responsible for:

• Ensuring all information provided is truthful and complete
• Complying with all visa conditions and requirements
• Meeting deadlines for document submission
• Paying all government fees and charges
• Maintaining valid travel documents

6. Service Agreement and Fees

6.1 Service Agreement

Our services are provided under a separate Service Agreement that outlines:

• Specific services to be provided
• Fee structure and payment terms
• Timelines and milestones
• Responsibilities of both parties
• Termination conditions

6.2 Fees and Payment

• Professional fees are as outlined in your Service Agreement
• Government fees are additional and payable directly to authorities
• Payment is due as specified in your Service Agreement
• Late payment may result in service suspension
• Refunds are subject to the terms of your Service Agreement

7. Limitations and Disclaimers

7.1 No Guarantee of Outcomes

We cannot guarantee:

• Approval of any visa application
• Specific processing times by government authorities
• Changes in immigration law or policy
• Decisions made by immigration officers
• Specific outcomes or results

7.2 Third-Party Dependencies

Our services may depend on:

• Government processing times and decisions
• Availability of appointment slots
• Third-party document verification
• Client provision of required information
• Changes in immigration law or policy

8. Intellectual Property

8.1 Website Content

All content on our website, including text, graphics, logos, and software, is our property or licensed to us and protected by intellectual property laws.

8.2 Permitted Use

You may:

• View and download content for personal, non-commercial use
• Print single copies for your personal reference
• Share links to our content with proper attribution

8.3 Prohibited Use

You may not:

• Reproduce, distribute, or republish content without permission
• Use content for commercial purposes
• Modify or create derivative works
• Remove copyright or proprietary notices

9. Website Use and Conduct

9.1 Acceptable Use

When using our website, you agree to:

• Use the website lawfully and appropriately
• Respect others' privacy and rights
• Not interfere with website functionality
• Not attempt unauthorized access
• Not transmit harmful code or content

9.2 Prohibited Activities

You must not:

• Use the website for illegal purposes
• Transmit spam, viruses, or malicious code
• Attempt to hack or compromise security
• Infringe on intellectual property rights
• Harass or abuse other users or staff

10. Privacy and Confidentiality

10.1 Privacy Protection

We are committed to protecting your privacy as outlined in our Privacy Policy. All personal information is handled in accordance with Australian privacy laws.

10.2 Confidentiality

We maintain strict confidentiality regarding:

• All client information and communications
• Application details and strategies
• Personal and financial information
• Immigration history and circumstances

11. Liability and Insurance

11.1 Professional Indemnity Insurance

We maintain professional indemnity insurance as required by MARA regulations to cover potential professional liability.

11.2 Limitation of Liability

To the maximum extent permitted by law, our liability is limited to:

• The fees paid for our professional services
• Direct damages resulting from our negligence
• Damages covered by our professional indemnity insurance

11.3 Excluded Liability

We are not liable for:

• Government decisions or processing delays
• Changes in immigration law or policy
• Consequential or indirect damages
• Loss of opportunity or future earnings
• Third-party actions or decisions

12. Termination

12.1 Termination by Client

You may terminate our services by:

• Providing written notice as specified in your Service Agreement
• Paying all outstanding fees and costs
• Acknowledging any work completed to date

12.2 Termination by Us

We may terminate services if:

• You breach these Terms or your Service Agreement
• You fail to pay fees or provide required information
• A conflict of interest arises
• Professional conduct rules require termination
• You provide false or misleading information

13. Complaints and Disputes

13.1 Internal Complaints Process

If you have a complaint:

1. Contact us directly to discuss the issue
2. Provide written details if requested
3. We will investigate and respond within 14 days
4. We will work with you to resolve the matter

13.2 External Review

If unsatisfied with our response, you may:

• Lodge a complaint with MARA
• Contact the Commonwealth Ombudsman
• Seek legal advice
• Use alternative dispute resolution services

14. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including:

• Natural disasters
• Government actions or changes in law
• Strikes or labor disputes
• Technology failures
• Pandemic or public health emergencies

15. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the jurisdiction of the courts of New South Wales.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

17. Changes to Terms

We may update these Terms from time to time. Changes will be posted on our website with the updated effective date. Continued use of our services after changes constitutes acceptance of the new Terms.

18. Contact Information

For questions about these Terms or our services:

Dymnaya Lepyoshka Immigration Services
Level 15, 123 Pitt Street
Sydney NSW 2000
Australia

Phone: +61 2 9876 5432
Email: [email protected]
Website: dymnaya-lepyoshka.com

MARA Registration: [Registration Number]
ABN: [Australian Business Number]

19. Acknowledgment

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

Last updated: December 15, 2024